Our Location

SB and SS Enterprises
#22-39-22, Kanchara Street,
Near Maridi Mamba Temple,
Visakhapatnam, A.P. - 530001

Refund and Returns Policy

RETURN AND EXCHANGE POLICY

Last Updated: 10-1-2023

 
Thank you for shopping at https://sw.sofawala.in/If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Sofa Wala c/o SB and SS Enterprises Located at #22-39-22, Kanchara Street, Near Maridi Mamba Temple, Visakhapatnam, IN.
Goods refer to the items offered for sale on the Service.Orders mean a request by You to purchase Goods from Us.Service refers to the Website.Website refers to My Site, accessible from https://sw.sofawala.in/You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:
Product that are bought from our Physical Stores can’t be returned. All Items are eligible for return exempt the products that are: Fabric, Wallpaper, Paints and anything else are sensitive and/or purposely damaged
You are always required to ship back the items by following the shipping instruction:If applicable we will send you a shipping label in pdf format over Email/WhatsApp once the return request has been approved. In case you need to ship the products using any carrier, please use the following shipping address (#22-39-22, Kanchara Street, Near Maridi Mamba Temple, Visakhapatnam, Andhra Pradesh – 530001, Ph: +918500375447). Please make sure to include the return slip in the package.

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 2 days from the delivery. If the product is damaged in any way, or you have initiated the return after 2 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a Refund, make sure these conditions are met:
  • Product must be returned in its original packaging
  • Product wasn’t used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase
If the product will be refunded there will be charge on Shipping and Return Handling Fee as applicable per item/shipment, which would be applied through a total reduced refund or credit.
After we receive your product, our team of professionals will inspect it and process your refund. Refund process could be completed within 7 to 10 working days. The money will be refunded to customer’s BANK ACCOUNT and the following information are needed to be provided:
  • Bank Account number,
  • Bank Account Holder Name,
  • IFSC code,
  • UPI number
  • Aadhar card
  • PAN card

EXCHANGE POLICY

Products can be exchanged for a different size or color variation or unmatched product, provided that such variation is available. Customers are allowed to exchange for item within 2 days. Exchanges exceeding 2 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
  • Product must be returned in its original packaging
  • Product wasn’t used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: info@sofawala.in   Phone Number: +918500375447
You will be updated about the Return Status over the registered EMAIL and PHONE.